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FAQs
Have a question? You're not alone — here are some of the most common things our customers ask before ordering.
Can you include someone who has passed away?
Yes. As long as you have a clear photo of them, we can lovingly include them in the portrait — even if they never met the other people in it.
What kind of photos do I need to send?
We recommend clear, front-facing photos with good lighting. The people don't need to be together in one image — we’ll bring them together in the artwork.
Do I get to see the portrait before it’s printed?
Yes. We’ll send you a digital proof for approval before we print or ship anything.
How long does it take to receive my portrait?
Digital-only portraits are delivered within 4–6 days. Printed canvases or framed versions usually arrive within 7–12 working days after approval.
I’m not sure which photo to use — can you help?
Absolutely. Email us at hello@familycanvas.co.uk with your photos, and we’ll advise on which ones will work best.
You Can’t Go Back in Time — But You Can Have the Portrait Anyway.
And every time you walk past it, you’ll smile — because they’re all right there.